Avaliação de usabilidade em aplicativos bancários móveis no contexto do público idoso

Abstract

The growth rate of elderly people is high. To promote possibilities for this part of the population to actively use digital financial solutions, software development must pay attention to this population, according to their limitations. Acknowledging needs and defining which usability criteria should be prioritized in human-computer interaction is extremely important in building solutions in general. Thinking about these aspects, this research aims to evaluate the usability and user satisfaction of Internet Banking applications in the context of the elderly public, as well as to investigate the difficulties of this public with this type of tool. The research had a total of 12 participants aged between 60 and 80 years old from Crateús-CE in Brasil, were through questionnaires and a usability test using the applications of CAIXA and Banco do Brasil banks, it was concluded that the applications were presented positively, with impacts more significant as to the difficulty of the participants in using mobile applications in general, adding fear of using applications that involve financial risks, due to lack of knowledge and insecurity regarding the use of the mobile device itself. In addition to these topics, the desire to learn was highlighted by them, but due to their advanced age, they do not have the same disposition for learning and the rapid evolution of interfaces. As a contribution, the research reinforces the need for professionals in information technology and other segments to acquire a more critical view regarding the ideation and prototyping of solutions such as these, so that they are accessible to all stakeholders.