Redesign do Terapio : aplicativo de telemedicina para auxílio do processo de atendimento e reabilitação fisioterapêutica

Abstract

Terapio is a telemedicine service that, through videos, audios, chatbot, alarm and reminders of exercises, procedures, special food or medications that were given by the medical team regarding the "home-care" treatment and other self-care actions, as well as other media, serves and assists in the follow-up of chronic, oncological patients or those who need special attention and have difficulty obtaining face-to-face care frequently. Thus, the use of the app to assist in the follow-up in an easier, interactive and faster way for patients or caregivers. We will also have a chatbot with basic information and FAQ to facilitate the resolution of general doubts that users may have. In this way, we seek to alleviate the problem of the overload of the medical team of chronic patients with regard to guidance, monitoring of prognosis and self-care of the treatment performed by the patient outside the clinical environment, usually at home. Many hospitals and health institutions are unable to produce their own content, such as explanatory videos, texts aimed at a certain audience. The difficulty in producing their own content is due to the high cost of content production agencies, in addition to the unavailability of take time from the medical team to produce this type of content. In this way, oncology patients, infectious and/or persistent diseases are unassisted in relation to doubts about medications, treatment exercises, hygiene care with probes, for example. Since there is often a rotation in the support team and often the patient calling the hospital, when attended, does not get the desired information, which can worsen their health situation, the present work aims to develop a digital solution that helps physiotherapists and their patients in the clinical consultation process. This work aims to show the research methodology process that led to the construction of the digital solution and how it would be effective in meeting the needs that patients and physical therapists have regarding the physical therapy consultation based on usability tests. In this way, we show a remodeling of the screen design based on the results obtained from user feedback.