Use-X: uma metologia para apoiar o projeto de soluções de software considerando as experiências de seus usuários

Abstract

User experience is an important factor when building a software. This experience aims to meet the needs of its users, allowing a good interaction with the product. Software solutions with good user experiences can improve the motivation to access the system when the user is the centerpiece in the design of the software product to be developed. Therefore the importance of knowing the user in the process of developing a product or service is necessary because there are gaps in this understanding, which may be related to lack of knowledge of users expectations, requirements poorly defined and failures in communication between those involved in this process. The objective of this research is to propose a methodology to support software designers to obtain a better knowledge about the user, their needs and experiences before modeling them in software functionalities as support in the systems development process. The methodology developed was applied in the context of the covid-19 pandemic with the aim of obtaining a better understanding of the needs of the Russas community during the social isolation that took place in 2020. This methodology is based on the activities of the Design Thinking (DT) process that provides a mechanism for understanding potential customers, producing quick and simple prototypes that converge to innovative solutions. The results of applying the methodology are the characterization of the users (three personas were specified), the description of the interaction scenarios (three storyboards) and the specification of the main functionalities of a software solution more appropriate for the needs of the Russas community in the analyzed pandemic situation.