Estudo da satisfação e da motivação dos colaboradores no terceiro setor

Abstract

With the objective of knowing the satisfaction and motivation factors in the employees of a philanthropic organization, the present research brings a study that shows how the studied organization offers what is necessary to supply the needs and to motivate the employees. For this, an empirical theoretical study on the Third Sector was carried out, a descriptive research with a mixed approach, using a participatory observation in the work environment. Thus, four motivational theories were approached as a basis for the research: the Hierarchy of Needs Theory; theories X and Y; the Two Factor Theory. Thus, the questionnaire by the author Siqueira (2008) on job satisfaction was applied, which was divided into two parts, hygienic factors and motivational factors. In addition, an observational survey was carried out in the work environment to identify the motivation of employees in the organization, based on the Hierarchy of Needs Theory and Theories X and Y. The result of the quantitative research was that most employees are within the context of satisfaction; and the qualitative research was that, although employees are motivated by many aspects of the organization, there may be an insecurity in terms of permanence at work, and a lack of motivation on the part of some employees regarding the self-realization factor.