Análise da implantação de um Computerized Maintenance Management System para gerenciamento de manutenção predial em uma empresa do setor varejista

Abstract

The retail segment is one of the most important generators of employment in Brazil, and establishing adequate management for the maintenance of large companies has been a crucial challenge to which technology and the computerization of processes have contributed significantly to solve. Therefore, this work has as general objective to analyze the results of the implementation of a Computerized Maintenance Management System (CMMS) in building maintenance management of a retail network. After a review of the bibliography, a case study was carried out, in which the initial scenario was described, since the reasons that compelled to automatization in the maintenance management, passing thru the functions of the adopted system, to finally analyzing the software's implementation process, the changes made and the indicators developed. Thus, it was verified the possibility of more strategic management from the data generated, greater control in maintenance management, a greater focus on essential functions, the importance of inventory of goods, and cost control to be carried out entirely inside the system. Thus, it is concluded that the implementation of the software met the initial objective, having at the end the support of all stakeholders in the process, being identified the importance of automation of maintenance and the difficulties of implementation, in addition to using the indicators developed as a strategic function for the sector and the company.