A importância de um sistema de gestão da qualidade para as empresas e seus impactos na cultura organizacional

Abstract

The research of the organizations for differentiated strategies it is a natural reflection of a market more and more dynamic. what results in the adoption of new tools of management as means to reach the objectives of the company. in means of this competitive atmosphere, the improve in the levels of quality and services becomes a decisive pillar to survival of companies. in this contexto, this article has how objective to show the management of quality as means to guarantee this survival in long term and to analyse their impacts in the cultural change of the organizations. the methodology used in this work was bibliographic research in books and articles. firstly, was analysed the quality historic, the importance of a quality management system (qms), as well as its implementation and later were exposed the implications of the cultural change involved in this process of improvement were discussed, where difficulties were observed regarding the management of people in the process of change.