Chatbot como apoio a monitoria de alunos no ensino superior.

Abstract

Academic monitoring is a pedagogical tool present in most Brazilian universities, being of great importance both for the training of the monitor and for the students, who, by making use of the knowledge transmitted by the monitor, increase their own knowledge. However, this benefit is not always used by all students, often resulting in the underutilization of monitors. In conjunction with this problem, many education specialists claim that the use of traditional knowledge generation methodology does not favor the construction of students’ autonomy and protagonism. Seeking to find a new methodological format that can reduce the difficulties mentioned, the present work aims to create a chatbot to attend students who have doubts in the discipline of Data Structure offered at the Federal University of Ceará - Campus Russas. In view of its application as an active methodological tool, in addition to considering the innovation factor, the developed chatbot makes use of a database built by the discipline monitors themselves, using the Watson Assistant as an intelligence engine, being responsible for managing the human/machine dialogues.