Modelagem de processos de TI: proposta de aplicação do COBIT 5 na include Jr.

Abstract

The perspective of the study is to demonstrate the importance of IT Governance using COBIT in a junior IT company managed by students of Software Engineering and Computer Science, Include Jr. The study is concerned with the IT processes that are present in a junior IT organization, because in some ways these processes are not undergoing management and evaluation of achievement of goals, in which relying on a good management of IT processes the company now has better communication between the IT sector and your business, thereby improving the communication of those involved and the progress of activities. As a result, a case study is required, COBIT questionnaires were followed to learn which COBIT processes should be applied in the Include Jr environment in the future. The results underscore the importance of working with certain COBIT processes to improve the operation. internal organization and customer satisfaction.