Inovações no atendimento da gestão pública - as tecnologias como suporte no atendimento ao cliente na Caixa Econômica Federal

Abstract

In this study general aspects of care were discussed, showing the importance of innovation in service and IT tools for improving the delivery of services to the public. A presentation of the company will study and evaluate the quality of their services is done through a questionnaire on customer satisfaction. This study was undertaken in the agency Caixa Economica City Skyline EC's get a perspective of the managers on the company's concern with the quality of the offered services and the importance of technology in support calls. This work can help in improving the services offered by this company and present deficiencies found during consultations, which can generate multiple benefits to citizens seeking care in this organization.