Estratégias para a melhoria dos serviços oferecidos nos postos de saúde da cidade de Russas-ce: Um estudo baseado na percepção dos usuários

Abstract

Demographic studies indicate that there will be a significant population growth for the next few years, without qualification in Ceará, which today has about 9.1 million inhabitants, reaching in 2041 reaching 9.7 million (IBGE, 2019). Along with this, there is a change in the habits of the population and this information is important for those who make public policy planning. This is one of the initial stages of the elaboration of the National Health Planning, so that public agencies must be prepared to guarantee basic health services for the entire population, which are of quality and that meet the needs of the population. Thus, this work aims to propose strategies to improve the health service, based on a public service quality assessment, at the Health Posts of the Urban Zone of Russas City, Ceará, according to the users' view. This research is characterized as applied, exploratory and descriptive, which uses a qualitative and quantitative approach and, according to the procedures adopted, deals with a case study or what is the definition of important chemical use parameters for the evaluation of the service case. health care, following an application of a questionnaire with the users of 4 posts, being performed after a collection of comparative analysis between health units, ending with a statistical analysis to improve the service. As a result, use the need for intervention in the case of the attributes: length of service, values in the professionals, physical structure and distribution of medicines in posts 1, 2 and 6. Care unit 3 is avoided, so that no need for immediate action. As strategic actions promoted a rapprochement between the population and the public power, which is made by intermediaries of the professionals responsible for the posts, the way it will be easier to follow up the patients' demands and the applied solutions.