Análise de sistemas de medição de desempenho na indústria da construção

Abstract

The debate about performance measurement is growing among professionals and researchers, but it is still insufficient to consolidate measurement practices in the construction industry. This study aims to identify opportunities for improvement in performance measurement systems in the construction industry, analysing 22 models found in the literature from the last 25 years. These models were evaluated by applying a protocol proposed in this study and a subsequent validation process by experts. Through the mapping of the key features, roles and processes of measurement practices, it was possible to conclude that the following improvements are necessary: (i) in data processing, integrating it into the company’ routine, (ii) in information management, improving actions to generate knowledge, (iii) establishing a connection between assessment and a rewards system, and (iv) in a systematic review not only of individual indicators, but of the usability, efficiency and overall consistency of those indicators. Furthermore, we propose a framework that presents a holistic view of the measurement process, emphasizing the differences between indicator systems and performance measurement systems. We suggest a research agenda based on the gaps and opportunities for improvement detected.