Aplicação de indicadores de desempenho em empresa de transporte público urbano de Fortaleza

Abstract

This work has as the main purpose of evaluating the operational performance of a urban public transport by bus company in Fortaleza’s metropolitan region by the use of performance indicators. A research was performed about the main characteristics of this type of transport in order to obtain a theoretical basis, as addiction to the introduction of important points of the public transportation operation and indicators used to evaluate its operational performance and quality. This work was done in three steps. First, the indicators that would be used were choose. The next step was gathering the necessary data collection for its application. Lastly, these indicators were applied and reviewed. It is expected that the application of this indicators would help the company in the decision making.