Implantação, educação permanente e gerenciamento de sistema informacional para gestão do cuidado no contexto hospitalar

Abstract

In the management of work in the Unified Health System, information management can be developed based on strategic actions that have articulations with health work processes, affecting cost reduction, increasing the quality of care, improving management mechanisms and greater dynamism of work operations in SUS. In this perspective, the information management functions as a strategic ally, when the information is systematized in favor of perfecting the decision making process. The objective was to report the experience of a nursing student in the process of implantation, permanent education and management of an information system for management of care in a public hospital. This is a descriptive study, of the type of experience report, based on the nursing academic performance in Customer Attendance Nucleus of reference public hospital for the State of Ceará, during June 2017 until May 2019. It had as reference, still, the study of the scientific evidences related to SUS management, information systems and the managerial role of nurses in the hospital setting. The experience enabled the student to understand the management processes of an informational system to improve the quality care in the hospital. For a better description of this experience, the report was divided into five sections: 1. The experience scenario; 2. Insertion in the Customer Attendance Nucleus and implementation of the information system: first impressions / permanent education; 3. The managerial role of nurses and their staff in the Customer Attendance Nucleus and its relevance to the academic training in nursing; 4. The Customer Attendance Nucleus as a decision-making tool for health management / hospital accreditation and promotion of patient safety culture; 5. Customer Attendance Nucleus: changes and improvements. It is considered that the early contact with the work processes of a large hospital and reference for the SUS allowed a better knowledge and understanding of routines and service flows, dealing daily with problem situations and acting as a mediator of conflicts that instigated negotiations capable of leading to quick, creative and innovative solutions. In this way, the experience was considered enriching for the academic formation and the more assertive decision making in the future professional practice. Keywords: Health Management. Health Information Management. Hospital Information Systems. Nursing. Customer Attendance Nucleus.