Assédio moral/organizacional, condições de trabalho e organização do trabalho: uma revisão integrativa da literatura.

Abstract

This article aims to make a survey of the Brazilian scientific productions published in the literature, in the last 10 years, that relate moral harassment to aspects present in the conditions of work and work organization. To reach this objective, we sought to analyze, from an integrative review of the literature, the scientific productions that approach this phenomenon. The research was based on scientific articles available in the following databases: SciELO, CAPES and LILACS, from 2006 to 2016. The descriptors used were: moral harassment, working conditions, work organization and organizational harassment, with which 145 productions were found. Based on the inclusion and exclusion criteria, 16 articles were selected to support this review. From the analysis of the results, several factors were identified that contribute, in fact, to the deterioration of the physical and mental health of the workers. Thus, several situations were evidenced in the working conditions and in their organization, based on inadequate and abusive management policies, directly impacting workers' health. The reports have shown both physical damage (RSI / DORT, disability, loss of limb sensitivity), psychological (depression, anxiety, stress, burnout syndrome), as well as consequences in workers' personal lives. One can perceive the weak publication of scientific works relating moral harassment to the conditions and organization of work. The predominance of studies that deal with banking agency harassment and the difficulties and losses arising from organizational changes from the arrival of new technologies were the most prevalent. In this way, it can be affirmed that this work allowed to make a survey of the scientific productions that approach the harassment propitiated by the conditions and the organization of the work, also known as organizational harassment, contributing to give a greater visibility to the subject, so that, each Again, new studies take into account such aspects present in the work environment.