Telecentros Comunitários como instrumentos de inclusão sociodigital

Abstract

In the last years, many strategies have emerged with the goal of making information and communication technologies (ICTs) more accessible to all, however, break the barrier of social inequality and lead to digital inclusion to the poorest layers of the population has been an enormous challenge to be overcome by the public administration. In order to contribute to the awareness and ownership of the idea of digital inclusion for the promotion of social inclusion, it is proposed, in this study, verify that the digital inclusion works as a tool that leads to social inclusion, becoming an alternative to reduce social barriers and yet, analyze the effectiveness of the deployment of Telecentres program. BR in the municipality of Russas like a public policy that aims to generate sociodigital inclusion, seeking also check if access to information drives the citizen to exercise better social control and use the services provided by e-Government. For both, surveys were carried out about this new "Information Age" highlighting the importance of digital inclusion and telecentres as tools of social inclusion. In addition, questionnaires were applied to sociodigital inclusion analysis available online with free access and targeted interviews with coordinators and former fellows of the program Telecentros.Br in Russas. To evaluate how the citizen users of the internet are exerting social control was used the statistical data provided in the Portal of Transparency and data provided by ICT research of E-Government 2010 and ICT households in 2005-2010, conducted by CETIC.BR. The results of the survey indicate that the community telecenters has the ability to perform two important roles: to meet the needy population and devoid of access, i.e. excluded from digital and socially and to meet a diversity of purposes, without forgetting the guidance for the use of ICT. With this study it was possible to conclude that the socioeconomic disparities still prevail in the midst of so many initiatives that seek eliminate them and that the main cause of exclusion sociodigital is closely related to these inequalities. When an individual does not have access to ICT it becomes fragile and silent, because it is not equipped with important information and necessary for its development and nor have the opportunity to change their reality. It was possible to observe the dependence that exists between the types of inclusion, in the sense of being depend on one another, and also the need for a parallel investment in education for which the inclusion projects work effectively.