A qualidade no atendimento das atividades dos servidores de 25ª Delegacia de Polícia Civil

Abstract

The Quality is so much a discussed subject in a wide way in the public organizations, as well as, in the private organizations. This discussion is due to the great demand on the part of the customers that look for a quality attendance when they need a service or still, in the commercial ambit, when they want to acquire a certain product. The quality search in the attendance in all and any organization, be this public or private, it is tied up to the satisfaction of the needs and the customers' expectations. Delegacias of Civil Police in our country has as objective to find solutions to solve subjects inside of the established legal help, besides accomplishing investigations. When seeking a Delegacia of Police, the person it is going in search of solving a problem. This work has as objective to do a reflexive study about the quality in the attendance of the services rendered in to 25th Delegacia of Civil Police, located in the Bairro Vila União, as well as, to identify the main difficulties that influence in a negative way in this attendance, proposing improvements for the same. In a Delegacia of Civil Police, the external customers are all the people that indeed seek it for the solution of a certain problem of criminal order. So that the server assists the clientele with quality and efficiency, it is necessary that to the same are facilitated to participate in trainings that seek to a good attendance to the public, so that each situation of the customer is considered as only and own, and with this, look for the solution more adapted for the problem.