A gestão da informação e do conhecimento na formação dos acadêmicos de Secretariado Executivo da Universidade Federal do Ceará

Abstract

The professional of Executive Secretary deals directly with the process of transformation of information into knowledge, since the majority of knowledge is acquired during the graduation. The focus of this study is the knowledge and information management during the formation of Executive Secretariat students of the Federal University of Ceará, which pursue the identification of how the Executive Secretary transforms information into knowledge, from his/her academic formation. This research is qualitative and was made through three types of surveys: bibliographical, documentary and field. First, for the bibliographical survey, I read many studies and theories in books and e-books and many papers published in most important scientific magazines of Executive Secretary. Then, I used online documents and specific documents from the coordination of Executive Secretary course for the documentary survey. Finally, the field survey was performed through direct questioning of the subjects with the use of a semi-structured questionnaire. As results, I observed that the Executive Secretary goes through the process of transformation of information into knowledge since his/her academic formation, when he/she gets all the knowledge needed in the work practice. During the supervised internship, when the student deals with information, personal and professional experiences previously acquired help the process of transformation of information into knowledge.