Avaliando o quociente de inteligência emocional do profissional de secretariado no trabalho

Abstract

The emotional intelligence of the Professional secretarial is focus of this study.Through application of the model questionnaire developed by the American psychologist Daniel Goleman to aferio the level of emotional intelligence quotient, we sought to know the level of emotional intelligence quotient of the professional secretarial. It’s about a descriptive study, which involves the beliefs of professional secretarial, intentionally chosen in the universe constituted of those who will conclude the course at the University Federal of the Ceará, but that practice the profession. Data were collected through a questionnaire containing twelve questions closed and one open, where the identification of the level of emotional intelligence of the professional secretarial was measured by a key of interpretation based on the totality of items purchased. Results of investigation show that professional secretarial have, mostly, a good level of emotional intelligence and all of them are focused on developing it, both in the work environment, as also in personal life.