A produção textual no ambiente profissional do secretário: um estudo de gêneros textuais

Abstract

Contemporary organizations depend in large part on the communication relationships between its internal and external environment, and the textual production a vital communications practiced in today's enterprises. Given the importance of written communication and use of textual genres within the organizational environment, the present study aimed to identify the use, composition and frequency, analyzing the form, content and use of three text genres managed by the secretary in the middle organizational (e-mail, the report and the minutes) and also compare the results with theories of authors subject matter experts. This work includes the first, a literature search, with materials that deal with the origin and evolution of writing, organizational communication, text production and practice of textual genres in the professional environment secretary and followed a descriptive and exploratory, adopting the method with qualitative field research in order to achieve the research objectives. Abeam addition, we conclude that the professionals use the search text genres daily to respond, request, report, inform, invite, announce, among other situations. We show also the main requirements to acquire efficiency in textual production, as well as the skills necessary to practice and develop editorial excellence. It is intended to contribute to understanding more about this topic in emerging and underexplored secretarial communication.