Gestão do conhecimento em micro e pequenas empresas: um estudo de caso da geração e gerenciamento do conhecimento na empresa Promaqi

Abstract

Knowledge management is a complex and holistic process that aims to generate and manage intellectual capital with the people involved. This process has some points that can be tailored to meet the demand generation and knowledge management within the micro and small enterprises are responsible for more than ninety percent of the workforce employed in the country. The use of the processes of socialization, externalization, combination and internalization of knowledge in micro and small enterprises is the key to be able to generate and manage knowledge in the same cases where the combination of information management and use of information sources may help correct these processes. Based on the processes inherent in knowledge management has done a case study aiming to know and consider how you can generate, store and disseminate knowledge in micro and small businesses through information flows at this company studies also suggest processes that may be used generically in other business of micro and small businesses.