Qualidade em bibliotecas universitárias: um estudo na biblioteca da Faculdade Metropolitana de Fortaleza - Fametro

Abstract

This objective research to analyze the quality in the university libraries from a research of field and a study of case carried through in the College Metropolitan of Fortaleza - FAMETRO with the application of a questionnaire with the pupils and the proper librarian. For in such a way, its specific objectives consist of analyzing the quality in its concepts, characteristics and importance of its application, beyond characterizing the organizations and the institutions of superior education (university) as well as analyzing the benefits that can be reached through a quality program and to identify the characteristics of the Library of the Fametro. The work if bases on a bibliographical revision, with research of field and study of case, undertaking a descriptive and exploratory analysis, as well as qualitative and quantitative whose main instrument of collection of data was the structuralized questionnaire. In this in case that, thematic the boarded ones had been quality, management of the quality, organization, university organization and university libraries. In the environment delineated for the study, the main found strong points had been to the faiclidade in finding the materials looked and the recognition of that rare books are given as available and are in use or loaned to other pupils. Of another form, the main improvements that they need to be carried through concern to the consultations and reserves on-line, fast attendance, new quantity and easinesses in new in finding the materials.