Desenvolvimento de um chatterbot para a página web de um curso de nível superior

Abstract

With the advancement of technology, customer service and frequently asked questions systems have become increasingly more intelligents and autonomous. This paper presents the development of a chatterbot able to answer questions about the course Information Systems, from the Federeal University of Ceará - Quixadá Campus, using IBM Watson Conversation. The goal of the project was to be able to respond to the main questions about the course, in a quickly and with a high availability rate matter, besides being able to maintain a dialogue with several people simultaneously. After the first validation of the chatterbot it was trained in order to learn from it’s mistakes made in the validation and in the second validation, it was possible to obtain positive results regarding the ability of the chatterbot to answer the questions in a satisfactory way for the users, whether they are students or not.