Percepção de gestores e usuários sobre a gestão nas bibliotecas universitárias da Universidade Federal do Ceará (UFC)

Abstract

The changes occuring today affect all spheres of society, including organizations. In University libraries, there are already some concerns about post changes by professionals, particularly among those who apply their workforce directly towards users. Therefore the current work tries to provide answers to the following questions: What perception to UFC managers libraries have on their own role? How do customers/users of UFC libraries understand the role played by the managers of these organizations? The aim of the reserach was to identify, and analyze the perception that managers of UFC libraries have on their role establishing a parallel with the users' perception regarding their performance. A discrepancy was found between both perceptions.