O uso do design participativo na criação de um manual interativo para o Sistema Eletrônico de Informações (SEI): uma proposta aplicada ao campus da UFC em Crateús

Abstract

Digital transformation in public administration has expanded the use of computerized systems for process and document management, requiring civil servants to develop greater operational proficiency. In this context, the Electronic Information System (SEI) stands out as a widely adopted platform in federal institutions, although its functional complexity may pose challenges for new users. This study aimed to develop and validate an interactive digital manual for SEI, grounded in Participatory Design principles, focusing on the most frequent actions performed by civil servants at the Federal University of Ceará (UFC), Crateús campus. The research was characterized as applied, with a qualitative-quantitative approach, involving the collaboration of an experienced user during the manual development process and subsequent usability evaluation through the System Usability Scale (SUS). The results indicated a high level of usability and acceptance of the developed material, highlighting the effectiveness of the participatory approach in creating instructional digital artifacts. It is concluded that the integration of Participatory Design and interactive digital manual development contributes to improving support for the use of administrative systems, promoting greater autonomy and efficiency in institutional contexts.