Qualidade de vida no trabalho e sua vinculação com o comprometimento organizacional: estudo de caso em uma empresa do ramo securitário

Abstract

The quality of life at work involves several factors that can directly impact organizational commitment. This study aimed to analyze the perception of employees from an insurance company in Fortaleza regarding the link between quality of life at work and organizational commitment. To this end, a qualitative and descriptive survey was conducted, with data collected through semi-structured interviews with eight employees of an insurance brokerage firm. Content analysis was used for data interpretation. The findings revealed that some dimensions related to quality of life at work were negatively evaluated by the employees of the studied brokerage firm—compensation and benefits, opportunities for professional growth, work-life balance, and working conditions. The other aspects—social integration, use and development of skills and knowledge, and social relevance—were considered more positively, although respondents clarified that all dimensions had areas for improvement. Regarding organizational commitment, instrumental commitment stood out the most among the responses, as financial factors and the lack of better opportunities in the job market were the main reasons for employees remaining in the organization. The findings suggest that the link between the evaluation of the eight dimensions of quality of life at work contributes to strengthening organizational commitment based on the prioritization of individual interests rather than alignment with the company’s goals.