Qualidade de vida no trabalho de guias de turismo na cidade de Fortaleza

Abstract

Workers in the tourism sector often face challenging work environments, especially regarding shifts that involve working on holidays and weekends, with long working hours and low wages. This study aims to analyze the perceptions of tour guides in Fortaleza, Ceará, regarding their quality of work life (QWL). It is a descriptive field study, also characterized as qualitative, conducted through in-person interviews with twelve tour guides. The responses revealed that the quality of work life directly affects employees' satisfaction and motivation, with stress and extensive working hours being the main sources of dissatisfaction at work. Thus, it is up to managers to play a fundamental role by adopting positive practices that enhance the quality of work life.