“O jogo da imitação” e os princípios da gestão da qualidade total: uma análise fílmica

Abstract

This work aims to analyze how the principles of Total Quality Management (TQM) are portrayed in the film “The Imitation Game.” The research seeks, through a film analysis, to identify the quality tools used throughout the narrative, highlight the TQM principles shown in the film, and evaluate the impact of this approach on the success of the Enigma code-breaking project led by Alan Turing. A qualitative and descriptive methodology was adopted, based on indirect observation of the film’s scenes and content analysis of the TQM representations. The results indicate the implicit presence of several TQM tools, such as the Cause and Effect Diagram, the PDCA Cycle, and the Flowchart, used in the structuring and execution of the project. Furthermore, the research identifies fundamental TQM principles, such as a focus on customer needs, the inclusion of all parts of the organization, and continuous improvement, which are evidenced in the team dynamics and strategic decisions made in the film. Finally, it is concluded that the indirect presence of TQM played a central role in the team's success, highlighting the importance of a structured and collaborative approach to achieve exceptional results.