Aplicando métodos de avaliação de IHC no contexto de um chatbot de ensino e aprendizagem de matemática

Abstract

Online learning became a reality even more present for a lot of students. In this context, various innovative solutions were developed for learning in virtual enviroments, including the use of tutoring Chatbots. Chatbots are software developed to conduct a conversation with the user, having various applications in our daily life. Since they are interfaces that interact directly with the user, it’s necessary to ensure the quality and efficiency of the system with the use of comunicability and usability evaluations. The objective of this research is to make various evaluations inside a Chatbot called Mathos AI, to obtain an overview about the current state of the software, as well as to undestand the evaluation strategies inside Chatbots by a practical example. To execute the evaluation, there will be used the methods Model for Evaluation of the Interaction in Social Systems by the Textual Language of the User (MALTU), Semiotic Inspection Method (MIS), Communicability Evaluation Method (MAC). It’s expected that, with the evaluations, we get complementary perspectives that allow us to identify potential increments on the interface and in the system’s use experience.