Uma proposta de melhoria para o processo de requisitos em projetos do Núcleo de Práticas de Informática da UFC de Quixadá

Abstract

Requirements Engineering (RE) plays a fundamental role in the success of software development, although it faces complex challenges in practical and collaborative learning environments. At the "Núcleo de Práticas de Informática (NPI)"of the Federal University of Ceará (UFC)– Quixadá Campus, a qualitative diagnosis indicated that limited client participation constitutes a critical barrier to project quality. This work presents a proposal to improve the NPI’s requirements process, focusing on increasing client engagement. The adopted methodology comprised two stages: a qualitative diagnosis conducted through interviews with NPI members and analyzed through Thematic Analysis, and a Rapid Review (RR) of the literature in the Scopus database to map engagement practices. The results revealed the need for interventions in five areas: Management, Communication, Visual Support, Gamification, and Inclusion. The final proposal consolidates practices such as the implementation of Proxy Clients, the use of Iterative Prototyping, and the application of Gamification Strategies. It is concluded that these strategies can contribute to mitigating communication failures and strengthening the requirements process within the academic and professional context of the NPI.