Sistema de Gerenciamento de Ativos de Zeladoria Urbana

Abstract

One of the major challenges in public administration is the efficient management of public assets intended for common use within the context of urban caretaking. Difficulties related to the identification, maintenance, monitoring, and prioritization of public asset demands directly impact the quality of services provided to the population and the efficient allocation of public resources. This work proposes the development of a software system for the management of urban assets, focusing on municipal public caretaking in small cities. The system enables the registration, geolocation, classification, and real-time management of service orders for assets such as pavement, public roads, trees, underground galleries, storm drains, fire hydrants, among other assets that impact urban mobility, essential services such as water and electricity distribution, and the prevention and mitigation of environmental disasters and exceptional weather events. By using modern technologies such as relational databases, web interfaces, and integration with interactive maps, the solution facilitates the exchange of information between managers, the population, and field teams. Additionally, it incorporates functionalities for generating service orders, tracking maintenance status, issuing reports, and conducting performance analysis and public audits. The proposal aims to ensure transparency, reduce response times to urban caretaking demands, and optimize the operational sustainability of public management. The results obtained through simulated tests and research on similar systems demonstrate the feasibility of the system’s operation, promoting improvements in quality of life for the population in areas such as safety, mobility, and health.