Do mapeamento de processos ao projeto de software: uma solução para matrícula em TCC apoiada por BPMN

Abstract

Academic process management in public Higher Education Institutions (HEIs) faces challenges regarding standardization and efficiency, impacting both students and managers. This work aims to optimize the enrollment flow for the Course Conclusion Paper (TCC) at the Federal University of Ceará – Russas Campus, by integrating Business Process Management (BPM) with Software Engineering principles. The methodology, characterized as action research, employed Business Process Model and Notation (BPMN) to map the current state (AS-IS) and identify critical bottlenecks, such as information decentralization, lack of document standardization, and manual processing via email. Unlike approaches limited to organizational modeling, this study utilized the future model (TO-BE) as an abstraction artifact for requirements elicitation and the design of a technological solution. The results include the proposal of standardized documents, the definition of functional requirements, and the development of a high-fidelity software prototype to support management and workflow automation. The solution underwent preliminary validation with the course coordination, confirming its adherence to business rules and its potential to reduce operational workload, demonstrating the efficacy of combining BPMN and prototyping in the development of academic systems.