Análise dos processos gerenciais de uma construtora a visão de um gestor

Abstract

This study analyzes the managerial processes of construction companies, aiming to understand how its different department’s structure, integrate, and execute their activities. The research acknowledges that the construction industry, although essential to Brazil’s economic development, faces challenges related to productivity, cost predictability, interdepartmental communication, and technology adoption. To investigate these aspects, a qualitative and exploratory study was conducted, based on a literature review and semi-structured interviews with managers from departments such as engineering, technical office, real estate development, finance, commercial, and human resources. The results show that process management plays a central role in strategic alignment, reduction of rework, and improvement of operational efficiency. It was observed that the adoption of technological tools — such as BIM, ERP systems, planning software, and collaborative platforms — has contributed to greater team integration and better decision-making, although cultural and structural barriers still hinder full implementation. The study also identified that integration among departments is essential for the execution of projects, especially in the planning, organization, direction and control. The study concludes that the improvement of managerial processes depends on the combination of standardization, effective communication, team training, and the strategic use of technologies. Furthermore, it presents a diagnostic overview that can serve as a reference for construction companies seeking to strengthen their management practices, increase competitiveness, and achieve more predictable and sustainable results.