Acompanhamento dos pedidos de compras no setor de manutenção e reparo de operações: um estudo de caso em uma indústria do ramo alimentício

Abstract

The supply sector is a strategic area for industries, given its high potential to influence the final value of the goods and services generated. Its performance directly impacts operational efficiency, competitiveness, and the company's ability to respond to market demands. In this way, the fundamental role of the purchasing team is to ensure that the issued orders have the correct price, the correct quantity, the correct quality level, the correct source, and are delivered at the correct time. The objective of this work is to analyze how the purchase order tracking stage is carried out by the Maintenance, Repair, and Operations (MRO) team, and to identify opportunities for improvement. The case study highlighted the need to develop different processes according to supplier criticality, category types, and also considering the type of shipping for the order. The methodology used in this research is characterized as a case study, including document analysis, data collection through forms, and qualitative and quantitative analysis of the results. The results reinforce the importance of an organized and standardized process so that the activity is performed in a preventive rather than reactive manner. Furthermore, it categorizes and evaluates the types of suppliers and goods, aiming to identify them to create strategies that suit their impact on the organization. Finally, the work also seeks to understand the differences in times between Cost, Insurance, and Freight (CIF) and Free On Board (FOB) shipping types and their effects within a reactive process.