Reengenharia dos processos de estágio no campus da UFC de Russas

Abstract

Internships constitute a primary pathway to the labor market as they represent students’ first formal contact with the professional environment and are essential to the learning process since theoretical knowledge acquired in the classroom is complemented by practical experience, fostering the development of skills and competencies necessary for professional practice. This study aimed to apply process reengineering to internship activities at Federal University of Ceará campus in Russas, with the objective of proposing new and more efficient internship processes. The research object was based on the hypothesis that applying process reengineering to the internship activity at the UFC campus in Russas would reduce the average time students spend to formalize their internship and increase satisfaction and the quality of their experience throughout the procedures. A qualitative approach was used to analyze the current process through mapping with Business Process Model and Notation (BPMN), analysis of the existing documentation on the current internship procedures and application of a survey to participants involved in the process in order to develop a projection of a new process. The analysis identified points of potential improvement regarding the organization and accessibility of information about the procedures. It was concluded that centralizing information and creating a unified manual for the campus, as proposed in this study, will improve the accessibility and reliability of information, and adjusting the system to notify stakeholders of status changes throughout the procedures will reduce the response time between stages, potentially decreasing the overall average time required to complete the processes.