Competências do gestor intermediário no contexto da indústria 4.0

Abstract

This study aims to highlight the competency profile of the middle manager in the context of Industry 4.0. The 4th Industrial Revolution brought the need for a new way of leading, requiring new skills and adequate preparation for training. Modern trends in intellectual capital management continually emerge in the business world, promoting economic, social and technological transformations. Currently, organizations are increasingly investing in human capital that meets the demands and instability of the context in which they operate, to be flexible in constant adaption and adjustment the conditions imposed by the market. The model proposed by Quinn et al. (2003), which defines management competencies for the eight leadership roles, was the conceptual basis of this work. A qualitative-quantitative and descriptive field research was conducted. The research was carried out in a food industry with national and international operations, considering its scope, size and number of employees, which allows investigation of professionals who perform intermediate leadership roles. The research was answered by 97 professionals. The qualitative data from the questionnaires were analyzed using Bardin's content analysis (2011) and the quantitative data using statistical techniques. The results showed that the main competencies of the intermediate manager in the context of industry 4.0 are: creative thinking, effective verbal presentation, productivity and personal motivation, goal setting, control, critical information analysis, creating team creation, self-understanding and understanding of others. For the researched institution, this study provides insights into which training programs can be adopted to foster the development of these leaders, enhancing their performance.