A contribuição dos treinamentos para a melhoria contínua dos processos na indústria farmacêutica: uma revisão de literatura

Abstract

Quality management systems (QMS) in the pharmaceutical industry comprise a set of policies, processes, and practices aimed at standardization, control, and continuous improvement of production, ensuring that medications meet the required sanitary, regulatory, and technical standards. In this context, training programs are essential for the effectiveness of QMS, as they enhance employee qualification, promote compliance with Good Manufacturing Practices (GMP), and strengthen an organizational culture focused on excellence. This study analyzes the contribution of training to the continuous improvement of processes in the pharmaceutical industry, based on a narrative literature review. It is a highly regulated sector in which professional qualification is crucial for sanitary compliance, routine standardization, and technical performance. Eight studies were selected based on criteria such as recency, relevance, methodological clarity, and full-text availability. The results indicate that training has a positive impact on failure reduction, operational safety, employee engagement, and the adoption of innovative practices. Approaches as gamification, the use of performance indicators (as OEE), and the integration between corporate education and organizational culture stand out for promoting measurable improvements. It is concluded that when training is structured and aligned with quality management, it becomes a strategic tool for the efficiency, sustainability, and compliance of the pharmaceutical industry.