Burnout em setores administrativos: um comparativo entre uma organização pública e uma organização privada

Abstract

This study investigates the prevalence of burnout syndrome among workers in the administrative sector, comparing a public organization with a private one. Burnout is a condition of physical, emotional, and mental exhaustion resulting from prolonged exposure to high levels of stress in the workplace. The Maslach Burnout Inventory - General Survey (MBI-GS) was used for data collection, a validated and widely recognized tool comprising items that measure the three dimensions of burnout: Emotional Exhaustion, Cynicism, and Work Efficacy. Responses were recorded on a Likert scale ranging from 0 (never) to 6 (every day). The sample included workers from both a public and a private organization, with response rates of 86% and 88%, respectively. The data analysis was conducted using SPSS - Statistical Package for the Social Sciences, version 20.0, applying descriptive statistical techniques to develop a profile of the participants and statistical tests, including Levene's Test for equality of variances and the Student's T-test for comparing means. The findings indicate significant differences in burnout levels between the two sectors. There was a lower perception of work efficacy accompanied by higher emotional exhaustion and cynicism among the public sector workers compared to their counterparts in the private sector.