COVID-19 e as políticas de saúde: os desafios do cuidado psicossocial em Paracuru/CE

Abstract

The COVID-19 pandemic has brought significant challenges to public health policies, with emphasis on psychosocial care, which is essential given the emotional vulnerability experienced by health professionals and users. This research investigates the impacts of the pandemic on health practices and policies in the municipality of Paracuru, Ceará, based on the experiences of frontline workers, including professionals with different educational levels. The methodology involves focus groups and semi-structured interviews, enabling a cross-sectional and qualitative analysis. Among the main findings, the emotional overload of professionals stands out, manifested in mental exhaustion and symptoms of burnout, aggravated by the scarcity of resources and lack of institutional support. The research suggests the adoption of the project "Caring for Those Who Care", a product aimed at the psychological care of municipal employees, focusing on promoting mental health, preventing injuries and monitoring professionals on medical leave. The project seeks to provide active and effective listening, strengthening the resilience and quality of life of workers. It is concluded that psychosocial care must be strengthened through intersectoral and innovative policies, ensuring comprehensive and humanized care, both in times of crisis and in the routine of health services.