A inteligência emocional dos servidores da Universidade Federal do Ceará

Abstract

The concept of Emotional Intelligence has existed in academia for over 30 years. Over the years, it has been realized that, in addition to technical and operational skills, a professional of excellence must also have emotional skills. Based on this, this research aims to know the level of development of Emotional Intelligence of public servants at the Federal University of Ceará. This study was classified as quantitative and descriptive. For data collection, we used a questionnaire composed of questions about demographic and functional factors of the respondents and with behavioral items with positive and negative connotations that constitute the Emotional Intelligence Measure, which is a self-report scale developed and validated by psychologists and Brazilian researchers Siqueira, Barbosa and Alves (1999). The participation of 227 employees in the survey was recorded, of which 223 participants were considered as a sample. The general average of the answers related to the positive and negative items of the Emotional Intelligence Measure questionnaire was calculated and, through the analysis of these results, it was verified that the averages of the negative items are lower than the averages of the positive items, evidencing a coherence in the answers. With this, it was found that self-awareness is the most developed skill at the Federal University of Ceará, while sociability is the least developed skill. This shows that in the aforementioned university environment, the servers are very aware of their own emotions, analysts of themselves, self-reflective, however, they know little about their co-workers, there is not much interaction and formation of bonds between them.