Análise do arranjo físico e organizacional de uma empresa varejista de ferragens e ferramentas

Abstract

The physical and organizational layout of a company is a determining factor for the success of operations, especially in the retail sector of hardware and tools, where efficiency and customer satisfaction are directly linked to product arrangement and workplace organization. In addition to impacting employee productivity, the quality of the physical space can influence the health and well-being of staff. In this context, ergonomics emerges as a fundamental science to optimize working conditions, preventing health issues and improving organizational performance. This study aims to analyze the physical and organizational layout of a hardware and tools retail company, focusing on improving working conditions and promoting a safe and efficient environment. It is crucial to analyze the current conditions of workstations based on NR17 principles, review the company's layout to identify ergonomic optimizations, and examine the physical and organizational structure to find improvement opportunities that positively contribute to operational safety and efficiency, while also enhancing employees' quality of life. The methodology involves a detailed analysis of the physical and organizational conditions, followed by proposing solutions based on NR17, aimed not only at employee wellbeing but also increasing customer satisfaction. The intervention plan in the hardware and tools store brought significant improvements in several aspects. The new layout provided a more spacious, functional, and organized environment, promoting operational efficiency and employee comfort. Ergonomic interventions, such as redesigning the counter and improving the checkout area, ensured greater workplace safety and well-being. Additionally, adjustments in the office and stockroom, such as better lighting and more space between shelves, contributed to a more pleasant and productive environment. Based on the results obtained, the intervention plan at the hardware and tools store led to significant improvements in operational efficiency. Changes in the layout, counter, checkout area, stockroom, and lighting optimized the workplace, increasing employee comfort and productivity.