Percepção dos alunos do curso de Secretariado Executivo acerca das atribuições e competências essenciais à prática profissional

Abstract

In the past, professionals from the Executive Secretariat performed functions such as typing documents, answering phone calls, activities that any literate person could perform, which led to a devaluation of the profession. However, nowadays, it has become essential when it comes to decision-making at the most diverse organizational levels, which demonstrates the multifunctional and versatile condition of the profession. Based on this context, the present work aims to identify duties and skills that students on the UFC Executive Secretariat course consider essential to professional practice. This is research with a qualitative and quantitative approach and is transversal in nature. As an instrument, a Likert scale questionnaire was developed, based on Durante's studies on the three main groups of competence for the Executive Secretary. Data collection took place through Google Forms. 33 participants aged between 19 and 46 participated in the study. Of these, 21 were female and 12 were male. The skills considered essential to professional practice by the students were: secretarial techniques, organization, communication and ethics. In the groups, behavioral and relational skills were listed by students as essential to the profession. Furthermore, more than half of the students consider that UFC encompasses the three groups of skills used in this work and evaluate the level of teaching during the training process as good. Based on this, the proposed improvement for the course would be a reformulation of the curriculum in order to develop new subjects or rethink existing ones so that they can cover the skills that, in fact, are considered essential from the students' perspective. Thus, subjects focused on ethics and the development of human relationships can be systematized to increasingly increase the quality of the course.