A comunicação sistêmica da Previdência social no âmbito da governança pública do INSS para mitigação da judicialização

Abstract

The object of the article is the systemic communication of Social Security, within the organization of the INSS, within the scope of its public governance. The problem addressed is the scenario of great judicialization of conflicts between the INSS and the insured, which generates a high impact on the Judiciary, and vice versa. The hypothesis resides in the current model of the Interinstitutional Social Security Forum of the Federal Regional Court of the 4th Region, which must be prototyped so that there is a systematization of interactional and dialogic communication, capable of mitigating the problem of judicialization. As a general objective, it is intended to demonstrate that the organization and structuring of an interactional communication system, which promotes permanent dialogue between the INSS and the Judiciary, must be replicated in other public organizations. As specific objectives, (i) carry out a literature review on systemic communication and public governance; (ii) map the problem of the judicialization of social security; and, (iii) present the Forum's systematization for its use and application by other organizations in the fight against judicialization. The methodology includes inductive reasoning; technique of literature review and document analysis, in addition to perceptions recorded as a participant-observer. As a theoretical framework, Niklas Luhmann's Theory of Social Systems of a systemic-constructivist nature was used. It was concluded that the macro-process and the sub-processes developed during the course of the TRF4 Interinstitutional Social Security Forum provide a dialogical approach and build an environment of collaboration and innovation, impacting on the communication that enables the sense of language of approximation and integration between different systems, with generation of value, informational flow, feedback and maturation of informal institutions (dialogue culture) and formal institutions (recommendations, ordinances, provisions). However, as research findings, the success of the Forum depends on the involvement and responsibility of the manager, within the scope of public governance.