Desafios da comunicação em língua inglesa de um aeroviário nos aeroportos brasileiros

Abstract

In the field of civil aviation, the ability to communicate effectively in the passenger's language is a crucial element in dealing with various situations, such as resolving conflicts and contingencies. This study has a qualitative, descriptive approach based on an autobiographical report with narrative. Discussing the implications of using English as a lingua franca in specific situations, with a special focus on its application for specific purposes. However, even with the clear benefits, adopting English as a lingua franca is not without its challenges. The challenges and how to, which should be considered to promote more inclusive communication, were presented. Presenting the importance of aviation in the construction and development of aviation on a daily basis, language as a daily challenge in several stages carried out at airports, ranging from operational safety to communication. Confirming its importance and ensuring the standardization of services in accordance with ANAC. Considering that at Brazilian airports it is possible to notice a lack of professionals with knowledge of a second language. This analysis highlights that mastery of English is not just a desirable skill, but an essential requirement and a notable differentiator for aviation professionals.