Avaliação da acessibilidade: estudo de caso dos terminais urbanos da Messejana e do Papicu

Abstract

The study addresses the assessment of accessibility in two urban terminals located in Fortaleza, Cear·: Messejana and Papicu. The objective of this case study was to investigate and analyze the compliance of these terminals with the accessibility guidelines established by Brazilian legislation, focusing on NBR 9050/2020. To carry out the research, qualitative and quantitative methodologies were adopted. Participants with different types of disabilities or mobility limitations who use the terminals frequently were selected. Data collection took place through structured interviews, questionnaires and direct observations of the spaces. The evaluation results revealed weaknesses in relation to accessibility in the studied terminals. Both terminals have structural problems related to access ramps, tactile and visual signaling, in addition to the lack of adequate spaces for people in wheelchairs, among other aspects. However, some additional deficiencies were observed, such as the absence of handrails in certain areas, restrictions on internal circulation, inadequate floors and difficulties in accessing accessible bathrooms. Based on the analysis carried out, recommendations were made to improve accessibility and inclusion in terminals. These recommendations ranged from punctual adjustments, such as repairs to damaged ramps or those that did not meet the required standards, to more comprehensive measures, such as expanding reserved spaces and installing tactile flooring. The purpose of these recommendations is to raise awareness about the importance of accessibility in urban terminals and direct efforts and investments to improve these spaces. Accessibility is a fundamental right of all people, and its implementation promotes inclusion, equal opportunities and well-being for the population with reduced mobility.