Protótipo de um sistema de automação para o setor da confeitaria, utilizando a assistente virtual Alexa

Abstract

Automation came to make manual processes independent of human interference, with the development of techniques and equipment that improve production and provide better living conditions. Automation systems are of great importance for small businesses and individual microentrepreneurs (IME) to become more competitive in the market and help with their challenges. In this way, an automation system is important for MEIs confectioners who have the challenges of keeping the business visible, profitable and active. Based on this, the objective of this work is to develop an automation system to help pastry IMEs using the Alexa virtual assistant as an interaction interface, in order to provide practicality, time savings, greater hygiene, in addition to reducing possible errors. For this, a bibliographical research was carried out, with a qualitative and exploratory approach, with requirements survey steps, system modeling, description of use cases and requirements diagrams, sequence and state machine. From this, an Alexa skill was developed, allowing the system to be used using the voice, which provides practicality, time savings since it will not be necessary to pick up the cell phone to give commands, greater hygiene since it will reduce contact with the device thus reducing the risk of contamination coming from the device to the food through the handler’s hands, in addition to reducing possible errors. However, it is important to carry out a test with real users to verify if the system would really be useful to them, in addition to analyzing usability, which involves effectiveness, efficiency and user satisfaction.