Proposta de melhoria e padronização para o processo de PCP em uma Indústria Química

Abstract

Considering the impacts of the lack of standardization in medium-sized organizations and its consequences in both productive and administrative processes, the search for superior performance in the face of its current and future competition is of great value. Faced with this situation, the present study had as its main purpose to propose an in-depth analysis of the problems presented considering their priority and also proposed an action plan that solves the failures raised through various quality tools in the chemical industry in SP. In this work, the tools for process mapping, SIPOC, BPMN, failure analysis, the cause-effect diagram, and the GUT matrix, and for the action plan, the 5W2H tool was used. Regarding the methodology addressed, it is classified as a case study and as qualitative exploratory research. To gather information, informal dialogues were held on several occasions and meetings with managers were held to confirm the reports raised. As a result, after the investigation of problems that occur frequently in the sector, an action plan is applied to the problems according to the established priority.