Chartbot: uma interface conversacional para visualização de dados abertos do IBGE

Abstract

Evolutions in the communications area have been gaining strength in recent years, and with that comes the need for governments to become more digital and follow these evolutions to increase the transparency of their open data. And an ally for this is the chatbot, it is a technology that has been gaining strength and modernizing human-computer interaction in online systems and contributing to data visualization. The Federal Government now has an Automatic Recovery System (SIDRA), which provides the public with various data in tables and graphs, collected in recent years. However, when they are not developed with due attention to the user experience, data visualization tools and even poorly designed chatbots can present communication problems and make it difficult for the user to understand. In this sense, there was an opportunity to create a virtual assistant (chatbot) to help visualize data on the SIDRA (IBGE) platform, called Chartbot. For this, an initial heuristic evaluation was elaborated on the SIDRA platform; created an interaction map of conversations in the chatbot to help build the prototype, which included the use of the DialogFlow tool to configure intentions; and finally, an evaluation was carried out to assess the ease of performing three tasks per SIDRA portal and in the developed chatbot prototype.