Aplicando técnicas de gamificação para gerar engajamento cívico: revisão bibliográfica e aplicação no sistema Íris SEPLAG

Abstract

The context of digital government is continually changing to reflect how governments are trying solutions to social problems, and politicians, and how they change in the process. Civic engagement - which refers to the ways in which citizens participate in the life of their community to improve conditions others or help shape the future of the community - is an important concept used and sought within that scenario. Recent studies show the approximation of engagement civic relationship with the game of gamification, which is the adoption of elements in a I do not play. In this scenario, the objective of this study is to investigate the application of gamification to generate civic engagement. For this, a review of the state of the art was carried out, a gamified functionality for the Íris SEPLAG system of the Government of the State of Ceará, and was assessed whether the system and functionality have reached the level of engagement (both civic and conceptualized by Human-Computer Interaction) expected. The review investigated which studies and gamified functionalities are being applied in civic engagement initiatives and as a theoretical basis for the study. The functionality was developed with a help of the Octalysis framework, proposed by Yu-Kai Chou, where in the end it was implemented a wizard that will provide quests for the user to learn and interact with a platform. evaluation of the proposed functionality was used The DECIDE framework and a that. The feats were done with 20 participants and, although I'm not sure by fully answering the evaluation questions, they provided promising data about the gamification and application of the application for future work, such as the use of deeper data collection methods and more extensive estimates. The present is expected work to encourage the digital government initiative that can use gamification, and that can here lessons from the tasks can in the development and evaluation of the works to help presented context.