Redesign do Mais Saúde Fortaleza: aplicativo de apoio a serviços básicos de saúde da Prefeitura Municipal de Fortaleza

Abstract

Given the emergence of the COVID-19 pandemic that began in December 2019 and arrived in Brazil in January 2020, remote services were deployed, so the city of Fortaleza launched an application that provided support to basic health services of the municipal network. This work aims to identify possible usability problems in this application, called Mais Saúde Fortaleza, proposing an interface redesign. For this, studies about digital health were carried out, besides a questionnaire, heuristic evaluation and MALTU evaluation to identify interface problems and then design a medium fidelity prototype that later was validated with a cognitive path and updated in the high-fidelity prototype from the data obtained. Through the evaluation of the cognitive path, a clear change in the usability of the system interface and features was noticed, but this change proved to be momentary in view of the amount of updates that the application had in recent weeks, a reality that differs from the beginning of the development of this work.