Gestão de conflitos no serviço público: percepções de assessores e gerentes

Abstract

Public management in modern times has a body of work composed of people of all personalities and places. The clash between these people creates situations and conflicts in the daily work and becomes perceptible not only for the workers, but for the other people outside the institution. The present work has the objective of analyzing the perception of advisors and managers about the management of conflicts in the municipal public management. The research is characterize as qualitative and descriptive. For data collection, a questionnaire applied to five managers and an advisor of a Municipal Health Department of the metropolitan region in the state of Ceará was use as instrument. It is conclude that, in the perception of the participants of this research, there are situations of conflicts in the municipal public management. It was consider that the communication tool is of paramount importance for conflict resolution. The perception that the dialogue is fundamental for the management of conflicts tool is significant, since not working it is necessary to apply disciplinary process to those involved.